At Renew Church, we strive to be flexible and generous with our event registration refund policy while ensuring that we cover any associated costs. Our policy is as follows:

1. Refund Requests:
• Refund requests must be made in writing via email to the church office at mail@renewchurch.ca no later than 14 days prior to the event.
2. Non-Refundable Costs:
• If the church has already incurred costs for the event (e.g., facility rentals, services) based on the number of registered attendees, these costs are non-refundable.
• Any transaction fees associated with the registration payment will be deducted from the refund.
3. Partial Refunds:
• In cases where partial refunds are possible, we will deduct any non-refundable costs and transaction fees from the total amount paid.
4. Cancelled or Rescheduled Events:
• If an event is cancelled by Renew Church, full refunds will be issued to all registered attendees. Refunds will not include payment processing fees.
• If an event is rescheduled and a registered attendee cannot attend the new date, a full refund will be issued upon request, excluding payment processing fees.
5. Processing Time:
• Refunds will be processed within 14 days of the request, subject to the above conditions.

We appreciate your understanding and support in helping us manage resources effectively while providing enriching experiences for our community. Please note that this policy is subject to change.

If you have any questions or concerns regarding this policy, please contact our church office at mail@renewchurch.ca.